| | | | Placing an Order We can only accept orders from and for delivery within the United Kingdom. We are looking into the possibilities of accepting orders throughout Europe, if you are interested please email us at:
europe@phoenixdirectuk.co.uk and we will keep you informed of developments.
Placing an on - line order with Phoenix Direct could not be easier, simply choose the product of your choice, click "Buy Now", enter the quantity then put them into the shopping cart.
At this point if you wish to change or amend your order, simply click on "View Basket", this page will enable you to amend your order accordingly. Once you have completed your selection, click on "checkout now" and fill in your delivery and payment details.
If you experience any problems or require any assistance, please contact our customer services unit on 0870 4156666 (mon-fri 0830-1800, sat 0830-1700).
We accept all major credit and debit cards without charging any surcharges. Payment will be made at time of ordering; your card will be debited once your order has been confirmed. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order and receive a full refund if you would rather not wait. You may send your credit card information via phone, fax (01772 456222), snail mail or over the Internet via this site.
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| Delivery Schedule Standard deliveries (UK Mainland) are free of charge.
All orders placed before 3.00PM will be despatched during the same working day (mon-fri), the majority of orders will be despatched via Royal Mail First Class Post, but if your order contains weighty items such as paper and CD's this may be sent via courier.
Please note, that we do not charge extra for shipping 1st class post, as we would like you to receive your order as soon as possible!!
Please allow 2 -5 working days for delivery (UK Mainland), the majority of orders however are received the following working day. If your order has not arrived after the fifth working day, please contact our customer services department on 0870 4156666, or via email on : customer.services@phoenixdirectuk.co.uk and we will chase your order. Due to the constraints of the Royal Mail system, we are unable to chase any orders before the 5th working day has elapsed.
When chasing an order, please make sure you have your contact details and order number ready, as we will need this information.
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| Order Fulfillment Policy Phoenix Direct shall fulfill the customer's order as soon as possible after confirming or receiving payment.
If Phoenix Direct cannot ship an order within 7 days after receiving payment, the customer will be notified and will receive a full refund for the unfulfilled order or to have an alternative recommended.
Most the items can be shipped within 7 days.
However, an item can be sold out at any time. In such a case, the customer will be notified and will have the following options:
1. Receive a full refund for the unfulfilled order.
2. Order an alternate item and pay any extra amount required or receive a partial refund if the alternate item has a different price from original item ordered.
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| Tax Charges All prices are inclusive of VAT.
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| Credit Card Security Our on line shopping system is totally secure.
All credit card numbers are encrypted in our specialist on line shopping software when orders are placed using 128 bit encryption. They are only decrypted once they reach our payment gateway computer, managed by Netbanx for extra security. They are not held in any format on any of our web sites or any of our own internal computers.
3D Secure
As one of the UK’s leading websites we have partnered with Visa and MasterCard to provide increased levels of security for your card. In order to take advantage of this improvement you will need to register with your card issuer. It is a quick and simple process which requires you to click on the relevant link below. Over the next few years all webstores will have to implement this new standard but we offer you the advantages now.
Click Here for further information about Verified by Visa
Click Here for further information about MasterCard SecureCode
Further Details (For those who are interested)
Visa and MasterCard – along with your card issuer – have introduced enhanced payment protection for online payment transactions. 3D Secure is a new technical standard to further improve the security of payment transactions over the Internet. MasterCard brand their system as 'MasterCard SecureCode' and Visa call theirs 'Verified by Visa'.
Phoenix Direct is one of the leading companies that provide this additional security measure for the online consumer. The ability to fully authenticate cardholders, during an online purchase, reduces the likelihood of fraudulent usage of cards and improves overall transaction performance.
In order to use 3D Secure you must first register with your card issuer and choose your password for the service. This can be done by clicking on the links above, or by contacting your card issuer directly. However this only needs to be done ONCE. From that point on you can use any 3D Secure site with your registered card(s). The next time you make another purchase from our website you will simply need to enter your password, which is required to validate the 3D Secure system.
If you have already registered with the scheme, the only action you need take is to enter your password on the payment page to confirm your order. If you have forgotten your password simply click on the ‘forgotten password link’ displayed on the card issuer’s window after completing the netbanx payment page. Checking a forgotten password usually takes only a few minutes.
If you have any further questions regarding 3D Secure please contact your card issuer.
If you are un happy about entering your credit card details on the web site, please contact our telephone sales on 0800 0155777.
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| Guarantee All Phoenix products are guaranteed 100%. We offer a no quibble 12 Months guarantee on ink cartridges (3 months for remanufactured or reconditioned units).
If you do experience any problems with your order, or the products, please contact our Customer Services unit on 0870 4156666, or email customer.services@phoenixdirectuk.co.uk
"Your statutory rights are not affected"
If you wish to return an item, please contact our Customer Services team on 0870 4156666, they will issue you with a returns number which must be presented with the returned product / s.
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| Your Right to Cancel The Consumer Protection (Distance Selling) Regulations 2000 allows for a 7 day (7 working days from the day following the day in which you placed your order) cooling off period when you (the end user) have the right to cancel your order for a full refund.
If you wish to exercise you right to a full refund, then you must contact our customer services department on 0870 4156666 informing us of your intention to return the goods. All goods must then be posted using "Recorded Delivery" to ensure their safe arrival. All postage costs are your (end user) responsibility. All returned goods must be unopened and in resalable condition. Once we have received the returned goods, we will refund your money within 30 days.
The only exceptions are for specially ordered items, which cannot be cancelled.
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| Order Acceptance Policy The customer can cancel his/her order partially or completely anytime and receive a refund.
Phoenix Direct reserves the right to reject any orders from any customer for any reason.
Phoenix Direct also cannot be held liable for any items confiscated by customs officials in the customer's country. |
| Privacy Policy We (Phoenix Direct) do not disclose buyer's information to third parties outside of our core business or directly connected associates. Your information will only be used lawfully in accordance to the Data Protection Act 1998. Data will only be used internally to gauge advertising effectiveness; we may from time to time use your information to notify you of special offers etc, if you would prefer not to be contacted at all, please contact our Customer Services unit on 0870 4156666, or email
customer.services@phoenixdirectuk.co.uk
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| Remittance Terms Payment will be made at time of ordering; your card will be debited once your order has been confirmed.
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| Price Match
At Phoenix Direct we aim to offer the best prices, if you find a price cheaper within the United Kingdom, please let us know at pricematch@phoenixdirectuk.co.uk
We will match any “genuine” like for like price within the UK*.
If in the unlikely event you find the same product for a better price than the Phoenix Direct price we will match it, even up to 7 days after the date you made your purchase, subject to our “Price Match” terms and conditions.
Terms and Conditions
- The product must be like for like and be in stock
- Claims are up to a maximum of £5 per household per calendar month
The following information is required:
- Your Name
- Your Address
- Your Telephone Number
- Your Email Address
- Your Phoenix Direct Invoice Number
- The product you bought and the other suppliers price
- Other suppliers name and web site address / telephone number
- Where you saw the product advertised, including the date
*Price Match refers to Compatible products only and not OEM products.
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